Terms of use

Effective November 11, 2026

The service

RefundMatch, by Ettix, compares an approved refunds file you provide with a Shopify Payments transactions file you provide, in your browser, and shows per order and currency where the refunds in the transactions file are missing, short, in excess or without an approval, and which rows are invalid or ambiguous. For a paid store and month it produces a complete CSV and a printable report. It does not connect to your store, issue, reverse or dispute refunds, or give legal, accounting or tax advice. RefundMatch is not affiliated with or endorsed by Shopify.

Free and paid use

• Free: matching on your device with month-wide totals and counts, and the first 25 order/currency matches in detail and as CSV.
• Full month report: $49.00 USD, one time, for one store and one reporting month in one project: every order/currency match on screen and in the CSV, the printable report and re-matches of that store and month with corrected or later exports. No subscription. The purchase is bound to a SHA-256 fingerprint of the project, store and month; it does not cover another store or month and is not transferable to another project.
• Payments are taken by Square or PayPal. The unlock is issued only after the provider confirms the payment. If something went wrong with a purchase, contact us.

Acceptable use

• Use files you are entitled to work with, for your own store or a client who has authorized you.
• Do not attempt to get around the free limit or the payment verification, or interfere with the service.

Results

Results describe the two files at the moment you matched them and are not proof that a refund was or was not made or approved. Matching is deliberately strict: only refund transactions are counted, payout status is never treated as refund status, orders are matched by order and currency only, equal amounts are separate refunds unless an explicit ID shows otherwise, and invalid or ambiguous data is flagged rather than guessed. Results are provided as is, without warranty. To the extent permitted by law, our liability is limited to the amount you paid for the affected store and month.

Your data

Files and store names are read and stored in your browser and are never uploaded. See the privacy notice for exactly what reaches our server.

Changes

We may update these terms; the effective date above changes when we do. Purchases already made keep the scope described when you paid.