Privacy

Effective November 11, 2026

Your refund data stays on your device

The approved refunds and transactions files you load, the store name and reporting month you enter, project names, file names, match results and the history of earlier runs are read, matched and stored only in this browser (IndexedDB), together with the purchase record of a paid store and month. CSV files and store names are never uploaded to RefundMatch or anyone else, and RefundMatch has no endpoint that accepts them. CSV exports and printable reports are created in your browser.

We cannot restore projects you remove from this browser or lose by clearing site data. Keep your files and, for a paid month, download the purchase record.

What reaches our server

• Checkout: the payment method you chose, the project’s random ID (a UUID that says nothing about your business), a SHA-256 scope fingerprint computed in your browser from the project ID, the store name and the month, and a random checkout attempt ID. The fingerprint is a one-way hash: the store name is not sent and cannot be read back from it, although someone who already knows a project ID, a store name and a month could confirm a guess. The server creates the checkout with Square or PayPal and returns a signed ticket that your browser keeps.
• Payment verification: the server keeps the provider order identifier, the project ID, the scope fingerprint, a random per-attempt value and the payment status in a private order ledger (the item is “RefundMatch Full Month Report”, $49.00 USD). It checks with Square or PayPal until the provider confirms the payment or the order closes. After a confirmed payment, the return link can restore the unlock in another browser; the server stores only a keyed hash of that return code.
• Unlock check: when you open a paid project, its ID, scope fingerprint and purchase record are sent so the server can confirm them.
• Rate limits use short-lived in-memory counters per IP address. They are not stored on disk.

Payments are handled on Square’s or PayPal’s own pages under their privacy policies. RefundMatch does not see or store card numbers or PayPal credentials, and never sends them refund data or store names.

Campaign counters

The server counts actual free CSV downloads, hosted-checkout starts and provider-confirmed live sales, with a coarse campaign label from a fixed list (for example refundmatch_guide, refundmatch_launch or refundmatch_agency), the language “en”, payment provider, mode and the integer price paid. No IP addresses, cookies, file names, store names, refund data or results are stored with these counts. Order numbers are stored only as a keyed hash to avoid double-counting. Sandbox payments and the demo are never counted.

Local storage

Besides IndexedDB, the app uses local storage for the last project you opened and a campaign label from the link you arrived by (kept 30 days). No advertising or third-party tracking scripts are used.

Contact

Questions: contact support.